Request access, correction or deletion

For data held by us in connection with the Catz&Dogz Android app, send your request to store@mojoyz.com.

Write a data request email

What should you include?

1. Say that you use Catz&Dogz on Android and whether you are requesting access, correction or deletion.
2. If the installation is still on your phone, you can also create a request through Settings → Contact us. That record is associated with the installation’s anonymous identifier. Include a support reference if you have one.
3. If you no longer have access to the installation, tell us. We may need additional information to verify which records belong to you. Do not send passwords, card details or unnecessary personal information.

What is covered?

We review server-held analysis media, results, conversations, support records and free-use counters linked to the anonymous identifier according to your request. If data needs to be retained for security, payment reconciliation or legal obligations, we explain the scope. Requests require ownership verification and operator review. Opening this page or tapping the email button does not automatically delete data.

Device records and subscriptions

You can manage local pet profiles and care records in the app. Copies you exported or transferred to another device must be deleted separately. Uninstalling the app or requesting data deletion does not cancel a Google Play subscription; manage it in Google Play.

Read the privacy notice for retention periods, providers and contact details.